Return & Exchange Policy

At Urbane Retails, customer satisfaction is important to us. Please review our Return & Exchange Policy carefully before making a purchase.

Returns & Refunds

• All sales are considered final.

• Refunds are only issued for approved cases involving damaged, defective, or incorrect products received from our side.

• Refund requests are subject to review and approval by our customer support team.

Exchange Policy

• Products may be exchanged within 7 days of receiving the order.

• To qualify for an exchange, items must be:

  • Unused and unworn

  • In their original condition and packaging

  • Accompanied by the original invoice or proof of purchase

  • Complete with all original tags, labels, and accessories

Non-Exchangeable Items

The following products cannot be exchanged or returned:

• Clearance or sale items

• Promotional products

• Gift cards

• Personal care and hygiene products

• Customized or personalized items

• Accessories unless received damaged or defective

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Notify our customer support team within 48 hours of delivery.

• Provide your order number and clear photos of the product and packaging.

• Claims submitted after the specified period may not be eligible for processing.

Sale & Promotional Items

• Products purchased during sales, promotional campaigns, or special discount events are generally not eligible for exchange unless received damaged or defective.

• Exchanges, where approved, will be processed based on the discounted purchase price.

Processing Time

• Exchange requests are typically processed within 7–14 business days after the returned item is received and inspected.

• Processing times may vary during peak seasons and promotional periods.

Exchange Procedure

To request an exchange:

1. Contact our customer support team.

2. Provide your order number and reason for the exchange.

3. Follow the instructions provided by our support representative.

4. Ship the item back in its original condition and packaging.